Genuine Motors offers free and fast shipping for all customers. Free Shipping is offered in the UK Mainland, while the rest of the shipping zones have specific rates. For the United Kingdom, DPD and UK Mail provide Next Working Day delivery to the UK Mainland at no cost. With a delivery time of 2-3 working days, and it is free as well.
What is their return policy?
+
Genuine Motors offers a 30-day return policy for all items purchased through their online store. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receiving it for a full refund or exchange. Please note that the item must be in its original condition and packaging to be eligible for a return.
Does Genuine Motors offer Price Match guarantee?
+
Genuine Motors offers a Price Match Promise, ensuring that products must meet strict standards for sale within their range. The promise is that if a competitor offers an identical product at a lower price, Genuine Motors UK Ltd will match or beat the price, subject to certain conditions. These conditions include the competitor's price not including discounts or promotional offers, the product being compared being identical, VAT and delivery charges included, and the competitor being based in the UK.
How can I contact customer service?
+
If you have any questions or concerns, you can contact Genuine Motors 's customer service team by phone at +44 20 3589 7520 or by email at Their team is available to assist you during their regular business hours and will respond to your inquiry as soon as possible.
What payment methods does Genuine Motors accept?
+
Genuine Motors has partnered with Klarna to provide customers with flexible payment options during the checkout process when purchasing parts. When adding products to their basket, customers can choose "Klarna" as their payment method, enter their personal details, and receive confirmation and reminders. Payment options offered include paying in 30 days, allowing customers to make full payments within 30 days after shipping, without any upfront payments, interest, or fees.
How long will it take for my order to be delivered?
+
Genuine Motors offers standard shipping for UK orders, which typically takes 2-3 business days to arrive. If you need your order sooner, we also offer express shipping options for an additional fee. Please note that international orders may take longer to arrive due to customs and other factors.